Shop Supervisor

Location: Stoke-on-Trent, UK
Salary: Competitive and Negotiable
Job Type: Full-time, Permanent

Job Overview

Ofoodi Limited is seeking a detail-oriented and customer-focused Shop Supervisor to oversee daily store operations, ensuring a smooth shopping experience for customers. This role is crucial in maintaining high store standards, optimising sales, and ensuring inventory availability.

Key Responsibilities

• Ensure the store is well-stocked, organised, and visually appealing to customers.
• Monitor inventory levels and coordinate with the purchasing team for timely restocking.
• Handle customer inquiries, complaints, and feedback to enhance customer satisfaction.
• Implement sales promotions and ensure proper display of promotional materials.
• Maintain accurate records of daily sales, transactions, and stock movements.
• Process payments and ensure smooth operation of the checkout system.
• Ensure all health, safety, and hygiene regulations are followed in the store.
• Conduct periodic checks on product quality, expiration dates, and pricing accuracy.
• Coordinate with the management team to improve store operations and efficiency.
• Provide support during audits and ensure compliance with company policies.

Requirements & Skills

• Previous experience in retail, store operations, or a similar role.
• Strong problem-solving skills and ability to handle customer service challenges.
• Basic knowledge of inventory management and retail sales strategies.
• Ability to work in a fast-paced environment and adapt to changing demands.
• Excellent communication and organisational skills.
• Familiarity with cash handling and POS systems is an advantage.
• Passion for African, Asian, and Caribbean food products is a plus.