Terms And Conditions
Registration on this website
To register on this website (Ofoodiuk.com), you must be over 18 years of age.
When you register, you will be asked to provide your details, you must ensure that the details you provide during registration or anytime are correct and complete. Please inform us of any changes to your information by updating your personal details at anytime to ensure our records are correct.
Shipping & Delivery
We do delivery to the whole of UK residential addresses. We also offer “Click & Collect” for FREE to all customers from our Thamesmead branch. For all wholesale customers, we only offer Click & Collect service online. Kindly contact our customer service care on: at [email protected] for further enquiries, to know if we can deliver to your area.
Click & Collect
We currently offer this service. Order shopping from our online store and collect from one of our local stores or hubs for free. Alternatively, you can use our delivery option.
Privacy & Security
To ensure a safe and secure shopping environment for all customers, Ofoodi UK reserves the right to use reputable security devices and systems. We protect the privacy and confidentiality of your information, including personal information.
Ofoodi UK may change its policies occasionally, please check our policy page from time to time.
Returns, Refund & Replacements
We take great pride in ensuring that our products get to you in perfect condition. If you are not completely satisfied, we are happy to replace if you pop into one of our local store’s near you or issue a full refund on most products, as long as it is within the relevant cancellation period.
For all non-edible grocery products you have 28 days to change your mind. Products must be returned in their original packaging and in their original condition. Please note that proof of purchase is required.
Products Not Refundable Unless Faulty
The following products are not refundable unless faulty:
- Frozen, smoked or perishable goods
- Baby food
- Magazine where the seal has been broken
- Top-ups and scratch cards are not refundable under any circumstances
Requesting for a refund
If you have handed the item(s) back to a member of staff (for Click & Collect) or posted it back to us (for Online delivery), we will arrange for a full refund. You can choose either a refund or an exchange from any of our local stores near you. We will refund your money in the same way you paid for the item(s).
By credit or debit card : Your money will go back on the same card. Allow 3-5 working days for the refund to show in your account.
By cash : Your refund will be given in cash.
By online credit : Your refund will be credited into your online account for you to use on your next shopping or share with a friend.
If your item was purchased at an offer price, your refund will be based on that promotional price.
Your statutory rights
Don’t worry, our guarantee in this policy does not affect your statutory rights.
Ordering
If you choose to order online and collect from one of our stores, the time slot and store for collection will be agreed with you when you place your order.
Please note that you will be unable to collect your order earlier than the agreed time slot at the time you place your order. If you arrive late, you may still be able to collect your order.
Please bring your order number and the Bank card you used to pay for your order (We will not be able to give you your order unless you produce an appropriate form of I.D.).
Whilst we make every effort to have your order ready for collection at the agreed time, please note we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
Payment, Pricing & Promotions
We accept Visa debit or credit card, Visa Electron cards, Mastercard, Maestro and JCB. We take every reasonable care to ensure that your order and subsequent transactions are conducted in a secure environment. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access. We will let you know if products are not available for any reason after we have accepted your order. We will refund amounts already paid by way of credit to your credit or debit card.Prices and VAT
Please note that the prices on our website are guides only. The actual price you pay will be the price charged in-store at the time your order is picked for processing. The actual order value cannot be determined until the day of delivery, because the prices stated on the website may vary either above or below the prices in-store on the day your order is picked and delivered.
When you visit any of our stores to collect your order, you may return any item and receive a full refund if you consider that the difference between the price charged and the guide price shown on our website is unacceptable.
Promotion
We give customers a reason to buy as the more they spend, the more they are rewarded! We always ensure our customers get great value for money, by providing amazing deals.
Some offers may not be available in-store if they are out of stock; some prices may also vary.
Cheaper Alternatives
Please note that cheaper alternatives on our website are suggested products to help you spend less. You are under no obligation to select an alternative. There may be quality, size, health and ingredient differences between the products suggested.
When you come to collect your order from either of our stores, you may return any item and receive a full refund if you feel that the product ordered is unacceptable.
Gift Voucher
Please note that the £5 Gift Voucher is only available to all new customers. However, customers are required to use it within 60 days from the day of signing up.
Updating Account Information and Customer Services
To change your account information, click on “My Account” on the right tab at the top of the page. Once you enter your login information you will be taken to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”.
- Your ‘Account Dashboard’ shows you your recent orders, to change the way your name appears or your email address, click on the tab in the sidebar menu that says “Account Information”
- To change your billing or shipping address click on the tab in the sidebar menu that says “Address Book”. This will bring you to your address page, where you will have the options to click on “Add New Address” “Change Billing Address”, “Change Shipping Address”, “Edit Address”, or “Delete Address”
- To view your recent or last orders, click on the tab in the sidebar menu that says “My Order”
- To subscribe or unsubscribe to the Ofoodi UK newsletter, click on the tab in the sidebar menu that says “Newsletter Subscriptions”, where you will have the option to subscribe, or click the box which says unsubscribe
Customer Services
If you have an order query, please email us at [email protected].
The ofoodiuk.com and ofoodiuk.com website is owned and operated by Xthetic Studio UK Limited a company registered in England and Wales.
Ofoodi UK is the African Caribbean retail and wholesale online groceries supermarket of choice in UK. We continue to increase our product range of quality foods and drinks sold at very competitive prices to embrace a wider market. Our aim is to make top quality African and Caribbean foods and drinks accessible and affordable to consumers in the United Kingdom.
Ofoodi Limited (Company Number 14624167)
Ofoodi Limited is a private limited company registered in England and Wales (company number 14624167). Our focus is on providing a diverse range of authentic African, Asian & Caribbean food products to customers in England and Wales. Our registered office is located in England, and we are dedicated to offering the highest quality products and customer service to all of our customers. Our aim is to bring the taste of the world to your doorstep, and we work hard to ensure that our shelves are always stocked with the freshest and most flavorful ingredients. Come visit us and taste the difference at Ofoodi Limited!
Xthetic Studio Limited (Company Number 12856495)
Xthetic Studio Limited is an information technology agency with a passion for creating innovative software, websites, and graphic solutions. We are a company with a focus on delivering exceptional results for our clients, and our team of experienced developers and designers are dedicated to helping businesses reach their full potential through the power of technology.
Our company number is 12856495, and we are registered in England and Wales. We understand that technology is constantly evolving, and we strive to stay ahead of the curve by keeping up with the latest developments in our field. Whether you’re looking for a new website, software solution, or a rebranding of your business, Xthetic Studio Limited has the expertise to bring your vision to life.
At Xthetic Studio Limited, we believe that good design and functionality go hand in hand, and we work hard to ensure that all of our projects are both aesthetically pleasing and easy to use. Our team is committed to providing the highest level of customer service, and we are always available to answer any questions or concerns that our clients may have.
So if you’re looking for an IT agency that is dedicated to delivering results, look no further than Xthetic Studio Limited. Contact us today to see how we can help bring your business to the next level!
Ofoodi.com
Ofoodi.com is a joint venture between Ofoodi Limited and Xthetic Studio Limited, two companies dedicated to providing quality groceries to the African, Asian and Caribbean ethnic communities. Our mission is to bring the taste of home to your doorstep, and we believe that food is a cornerstone of cultural identity. That’s why we work hard to offer a wide selection of authentic ingredients, spices and seasonings, so that our customers can prepare meals that bring back memories and provide a connection to their heritage.
At Ofoodi.com, we understand the importance of freshness and quality, which is why we only source our products from trusted suppliers and producers. We believe that everyone should have access to the best food, regardless of where they live, and we’re committed to making that a reality. Our knowledgeable and friendly staff is always available to assist you with any questions you may have, and our online store makes it easy to shop for groceries from the comfort of your own home.
So whether you’re looking for the perfect spice to make a traditional dish, or simply want to try something new, Ofoodi.com is your go-to source for African, Asian and Caribbean groceries. Come shop with us today and taste the difference!
Address
Ofoodi Limited & Xthetic Studio Limited are at 33 Percy Curnock Drive, Stoke On Trent. ST6 2FB
